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Entries for the ‘Problem Report’ Category

Problem Resolved

The other day we reported a problem that resulted in intermittent reporting of sales ranks for some users during a 48 hour period. Today I am happy to announce that the source of the problem has been identified and a solution has been implemented. Unfortunately any sales ranks that were missed during October 5th – [...]

Houston… We Have A Problem

If you don’t have all your sales rank data today it’s because something wonky has occurred. I wish there were a more scientific way to put it but nothing captures the anomalous behavior we experienced today more precisely than wonky so we are going with it.
Rest assured, we are aware of, and investigating the problem. [...]